Usability That Works: International Training in Usability and User Centered Design Skip to main content


An overview of user-centered design and usability
This course provides an introduction to the techniques (including usability testing) in the user-centered design toolkit. This is an excellent team-builder and can be tailored to the specific needs of a company making the transition to a new process, giving the whole staff a common basis.


“Very informative. I appreciated and learned from the real-life examples ”


Outline of the Course

  1. Introduction to usability and user-centered design
  2. Dimensions of usability
  3. What is a user-centered design process?
  4. Gathering information about users
  5. Incorporating usability results into product design



 Half day

Who Should Attend

Anyone in a web, application or mobile product design and development team


  • Understand the basics of a user-centered design process
  • Be familiar with the key elements of the UCD toolkit and understand how they fit into the process
  • Be familiar with the concepts of usability testing and how it can help improve the design of a new application or web site.
  • Practice observing users at work, and testing with design prototypes
  • Be ready to apply these principles to your own work


Daniel Szuc
Gerry Gaffney
Whitney Quesenbery
Caroline Jarrett
Dana Chisnell

Book This Course

To book a course, contact any of our instructors. We’ll arrange a convenient date with you.