Usability That Works: International Training in Usability and User Centered Design Skip to main content

About the Instructors

Our instructors are active practitioners and frequent authors. They come to the classroom with a passion for sharing their experience and knowledge of their subject.

Photo of Gerry

Gerry Gaffney

Gerry is founder and director of Information & Design. He has a keen interest in "do-it-yourself" usability. Gerry lectures under-graduate and post-graduate students in various universities on usability and user-centered design. He is a co-author of "Forms that work: Designing web forms for usability" published by Morgan Kaufmann

Gerry has spoken on this and related topics in Australia, Hong Kong and Taiwan, has been interviewed on national radio and has written several newspaper articles (many of which are available on the Information & Design site under Articles & Presentations).

He is passionate about the need to improve the quality of the relationship between humans and the products we use.

He is co-author (with Caroline Jarrett) of Forms that work: Designing web forms for usability published by Morgan Kaufmann and (with Daniel Szuc) The Usability Tookit.

Information & Design
+61 3 9600 3333



Caroline Jarrett

After 13 years as a project manager of computer systems integration projects, Caroline founded Effortmark Limited to get away from "how the system is put together” so that she could concentrate on "what systems are for."

Through her work with the United Kingdom tax authorities, she became fascinated with forms and now specialises in helping clients to create better forms – and better web sites that include forms.

She is co-author of User Interface Design and Evaluation (Morgan Kaufmann, 2005 and The Open University) and (with Gerry Gaffney) Forms that work: Designing web forms for usability published by Morgan Kaufmann.

Effortmark: Usability, Forms,
+44 1525 370379



Whitney Quesenbery

Whitney Quesenbery is a user interface designer, design process consultant, and usability specialist with a passion for clear communication. As the principal consultant for Whitney Interactive Design she works with large and small companies develop usable web sites and applications.

Whitney is a leader in both Usability Professionals' Association (UPA) and Society for Technical Communication (STC). She serves on two Federal advisory committees, where she works to ensure the usability of voting systems, and to update accessibility laws.

Her work on "Dimensions of Usability" was included in Content and Complexity (eds. Albers and Mazur, Erlbaum, 2003), and contributed a chapter exploring the connections between personas and storytelling to The Personas Lifecyle by Pruitt and Adlin (Morgan Kauffmann, 2006). She is currently working with Kevin Brooks on Storytelling in User Experience Design for Rosenfeld Media

WQ Usability: Whitney Interactive
+1 908 638 5467



Daniel Szuc

Daniel Szuc is the principal usability consultant for Apogee Usability Asia Ltd (Apogee), a Hong Kong-based usability company that assists compaies in Aisa like PCPW, HSBC, Cathay Pacific, Marriott, Yahoo and eBay make their products easier to use. He has also worked with Telstra Australia and IBM.

Daniel has spoken on usability in Hong Kong, China, Singapore and Australia. He is a founding member and president of the Usability Professionals' Association chapter in Hong Kong and holds a BS in Information Management from Melbourne University Australia.

He is co-author (with Gerry Gaffney) of The Usability Tookit.

Apogee Usability in
+852 2581 2166

Adriana Betiol

Adriana Holtz Betiol is the founder of Interfácil Usabilidade de Sistemas, a Brazilian usability consulting, research and training company, working with companies such as Nokia Institut of Technology, Motorola do Brasil, Bematech, and WebEng. She has a PhD in Ergonomics from Universidade Federal de Santa Catarina (UFSC), Brasil.

As a professor at the Pontifícia Universidade Católica do Paraná (PUCPR), Brasil, she runs the University's Usability Group & Usability Lab. She has led user interface projects with multi-disciplinary teams in the design, engineering, and computer science areas.

Adriana is one of the founders of the UPA Brasil chapter where she is the Vice President, and works on UPA translation projects for Portuguese.

Interfacil: usabilidade de

Dana Chisnell photo

Dana Chisnell

Dana has helped hundreds of people learn how to make better design decisions by giving them the skills they need to get feedback from users. She has worked with hundreds of study participants for dozens of clients to learn about design issues in software, hardware, web sites, online services, games, and ballots (and probably other things that are better forgotten about).

Dana is a teacher, independent researcher, and consultant who founded UsabilityWorks in San Francisco, CA. She has helped teams develop effective designs and stay focused on their customers’ experiences through creative user research and clear communication since 1982. Her clients include Sun Microsystems, Yahoo!, Intuit, AARP, Wells Fargo, and E*TRADE.

She is a Fellow of the STC, and a long-time member of UPA and ACM’s SIGCHI. Dana's colleagues consider her an expert in design for older adults and plain language. (She says she's still learning.) Lately, she has been working on issues related to ballot design and usability and accessibility in voting.

She is co-author (with Jeff Rubin and Jared Spool) of The Handbook of Usabilty Testing (Wiley)

+1 415.392.0776